Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the hotomo.ai website and the Hotomo property management service (the "Service") provided by Hotomo ("we", "us"). By using the website, booking a demo, or subscribing to the Service, you agree to these Terms on behalf of yourself and the property you represent.

If you are entering these Terms for a company or property, you confirm you have the authority to bind it.

Hotomo is a property management system for hotels, guesthouses and short-term rentals. Depending on your plan, the Service includes:

• Reservations and front-desk management
• Channel management and synchronisation with online travel agencies (OTAs)
• Payments and invoicing tools
• Housekeeping and operations boards
• Reports and analytics, rate management, user roles and multi-property support
• Design, build and hosting of a property website with a direct booking engine (where included in your plan)

Plans differ in what they include. Your quotation and order confirmation state what applies to your subscription. Features not listed there — whatever other products on the market may offer — are not part of the Service.

We sell the Service through a guided process: we give you a demonstration, and if you wish to proceed we issue a quotation based on the size of your property (typically the number of rooms). On payment, we create your account, set up your property, migrate your existing data where agreed, train your team and hand the workspace over to you.

Quotations are valid for the period stated on them. Information you give us for setup (rooms, rates, policies, existing bookings) must be accurate; setup timelines depend on receiving it promptly.

The Service is a recurring subscription at the fee stated in your quotation. We do not charge commission on your bookings and there are no per-reservation fees.

There is no lock-in: you may cancel your subscription at any time, effective at the end of the period you have paid for. Fees already paid are non-refundable except where the law requires otherwise.

We may revise subscription fees with reasonable advance notice; revised fees apply from your next billing period.

You are responsible for:

• Keeping account credentials confidential and managing which team members have access and at what permission level
• The accuracy of the data you and your team enter into the Service
• Using the Service lawfully, including compliance with the hospitality, tax and consumer laws that apply to your property
• Obtaining any consents required to store and process your guests' information in the Service

You must not attempt to disrupt the Service, access other customers' data, resell the Service, or use it to send unlawful content.

Data you enter into the Service — your property's records and your guests' records — belongs to you. We process it to provide the Service, on your instructions, as described in our Privacy Policy.

We maintain automatic backups of Service data. On termination, you may request an export of your data within 30 days, after which we may delete it from active systems.

Parts of the Service depend on third parties we do not control — OTAs and booking channels, payment providers, and communication and hosting providers. Channel synchronisation depends on each OTA's systems and policies; where a third party changes or withdraws its service, we will use reasonable efforts to adapt but are not responsible for their acts or outages.

Your relationships with OTAs (commissions, contracts, listings) remain your own.

Where your plan includes a property website, we design, build and host it for you. You must have the rights to all content you give us for it (text, photography, logos, trademarks) and you remain responsible for that content. The website remains part of the Service: if your subscription ends, hosting of the website ends with it, and we will cooperate reasonably with transferring your domain and content.

We optimise websites for search engines using recognised good practice, but no specific search ranking can be — or is — guaranteed.

Support is provided through live chat inside the app, and by email at hello@hotomo.ai. We aim to keep the Service available at all times but do not guarantee uninterrupted availability; we may perform maintenance, where practical with advance notice and outside peak hours.

The Service, its software, design and branding are owned by us or our licensors. Your subscription gives you a limited, non-exclusive, non-transferable right to use the Service for your property's operations while your subscription is active. We may use your property's name and logo to identify you as a customer; you may ask us in writing to stop.

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we exclude implied warranties and are not liable for indirect or consequential losses — including lost revenue, lost bookings or loss of goodwill.

To the maximum extent permitted by law, our total liability arising out of or relating to the Service in any 12-month period is limited to the subscription fees you paid for that period. Nothing in these Terms limits liability that cannot be limited by law.

We may suspend or terminate access for non-payment, for material breach of these Terms that is not remedied within a reasonable period after notice, or where required by law. You may terminate at any time as described under cancellation. Sections of these Terms that by their nature should survive termination (including data export, intellectual property, and limitation of liability) survive it.

We may update these Terms from time to time. Material changes will be notified through the Service or by email with reasonable advance notice. Continued use of the Service after changes take effect constitutes acceptance.

These Terms are governed by the laws of India, and the courts at [city — to be confirmed] have jurisdiction, except where the law of your place of business mandatorily provides otherwise.

Questions about these Terms: hello@hotomo.ai.